Thank you for shopping with Trippy Budz. We’re committed to providing you with the best experience possible. Please review our refund and return policy below:
1. Returns for Store Credit:
- We do not offer refunds for purchases. However, we do provide store credit for eligible returns.
- Products returned within 7 days of the original purchase date may be eligible for store credit.
- To be eligible for store credit, items must be unused, unopened, and in their original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
2. Defective Items:
- We stand behind the quality of our products. If you receive a defective item, such as disposables or batteries, you may be eligible for a refund.
- Defective items must be reported and returned within 7 days of the original purchase date.
- Once the defective item is received and inspected, we will issue a refund to the original form of payment.
3. Non-Refundable Items:
- Opened edibles and flower products are non-refundable.
- Due to the nature of these products, we cannot accept returns or provide refunds for opened edibles or flower items.
4. How to Initiate a Return:
- To initiate a return, please contact our customer service team at Support@trippybudz.com within 7 days of receiving your order.
- Please provide your order number and a detailed explanation of the reason for the return.
- Our customer service team will provide further instructions on returning eligible items for store credit or refund.
5. Store Credit Process:
- Once your return is received and inspected, we will issue store credit to your Trippy Budz account.
- Store credit can be used towards future purchases on our website.
- Store credit does not expire and can be applied to any eligible products available on our site.
6. Contact Us:
- If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at Support@trippybudz.com.
Please note that all decisions regarding refunds and returns are made at the discretion of Trippy Budz and are subject to review on a case-by-case basis. We appreciate your understanding and cooperation.